FAQ
- Control Panel User Guides
- The Plesk Control Panel manuals for Linux can be found here.
These manuals describe how to use the Plesk control panel for setting up and managing the various settings and capabilities of your hosting package.
- Email Setup
- Many ISP's are now blocking port 25 which is the default port used by your email program to send email. If you find that you cannot send email, but can recieve mail, this may be the reason. Following are the recommended workarounds.
1. Change the outgoing (SMTP) port to 587, use with or without SSL.
2. Change the outgoing port to 465 and enable SSL for the outgoing connection.
3. Change the outgoing mail server to your local ISP's mail server name which can be found by contacting your Service Provider. This is not recommended as it may cause your messages to be considered spam.
Do not use secure password authentication, as it will cause authentication problems.
Sample settings for setting up your email client can be found here.
Please contact us if you need assistance.
- FTP Access
- If FTP access is enabled on your domain, it can be accessed at ftp.yourdomain.com using the ftp username and password that was assigned through the control panel for this account.
Your main web documents are located in /httpdocs/
and any subdomains will be located in /subdomains/subdomain_name/httpdocs/
- How can I access my webstats
- Webstats can be found at the location www.yourdomain.com/plesk-stat/webstat. This directory is password protected by default. The default access is your admin username and password, and this password can be changed by logging into your control pannel.
- How do I access my webmail interface
- The webmail interface is located at webmail.yourdomain.com. The default webmail interface is the Horde webmail system, Squirrelmail is also available and can be installed on your domain.
- Site Administration/Control Panel
- The administration page can be found at
https://www.rgbenterprises.net:8443
Log in with your domain name and admin password to administer your domain, or your email address and email password to change your email settings.
- What DNS Servers should I use
- When registering a domain to be hosted on this server, the following DNS information must be provided to the domain registration service:
Primary Server:
NS.RGBENTERPRISES.NET
69.59.168.248
Secondary Server:
NS1.SERVEPATH.COM
216.93.160.16